Don’t go in with the answers. Answers need to be built with the people, even if they are not the answers you expected, and even if it’s not the best one.
via Martin von Hildebrand – Fundación Gaia Amazonas — Social Edge.
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Thanks to @frogpond I learned about the video. Sounds so familiar to my work in consulting where I seldom give solutions. It is the people themselves who have the solutions within them. Good questions mostly lead to sustainable actions as the people with problems (whether processes, personal issues, or else) see the solution as their own and own the outcome: it is all about pride!
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